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Create A New Ticket
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Create a New TicketCheck Ticket Status
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Check Ticket StatusWelcome to Support Center
Our products are designed to provide you with the best website design, so that your
business becomes successful.
How to Create a New Ticket
Please follow these procedures closely in case you’d need to submit a ticket so that our customer support team can provide you with prompt and proper responses:
Provide a link to your site.
If something doesn't work, please send us a link to the page that has the issue.
Send related screenshots.
Screenshots are helpful for us to precisely detect the problem.
Admin Dashboard Login Info.
We need to log in to your site in order to solve the problem quickly.
FTP info.
This is required when we need to update the code in case of an urgent issue.
WordPress / Plugin Updates.
Please make sure that you are using the latest WordPress version and plugin update.
Welcome to Buconz Themes Support Center !
Thank you for purchasing our themes. Buconz Themes team always offers customers a with unique premium services that ensures quality and efficiency. Before taking any further action, please take some time to read through our basic terms and conditions:
- Our working time is from 8am until 5pm GMT+7 during weekdays (Monday – Friday)
- Kindly note that due to the large amount of support requests we receive everyday, though we always try our best to answer
all of them, please patiently wait about 24-48 hours to receive our ticket response. - In case you’d add a new comment before we have a chance to respond, your ticket will go down the list; therefore, please patiently wait till your ticket is proceeded. If you must add an additional comment, you can edit your initial post. Thank you for your understanding
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- In case you’d add a new comment before we have a chance to respond, your ticket will go down the list; therefore, please patiently wait till your ticket is proceeded. If you must add an additional comment, you can edit your initial post. Thank you for your understanding
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