OrdainIT Terms and Conditions

These OrdainIT terms and conditions apply when you use ordainit.com or buy OrdainIT WordPress themes, website templates or services. By using our website or buying our products, you agree to these terms. Please read them carefully.

OrdainIT Terms and Conditions: Accounts and Downloads

• You need an account on ordainit.com to download our free and paid products.
• Paid products become available to download once your payment is confirmed.
• If a payment needs a manual review, for example after a fraud alert, your download may be delayed by 1 to 24 hours.
• Your order details are sent to the email address you provide.

Payments

Payments on ordainit.com are processed securely by our payment providers, Paddle and Payoneer. By paying, you also agree to their terms. Prices are shown on each product page and may change at any time. A price change does not affect orders you have already paid for.

Licenses

Every purchase gives you a license to use the product, not ownership of it. Our License Agreement explains the Personal (1 website), Commercial (3 websites) and Extended Commercial (10 websites) licenses. Products bought on ThemeForest are covered by the Envato Market license.

Updates and Compatibility

• Every OrdainIT product comes with lifetime free updates.
• Our themes and templates are built for the current version of WordPress and modern browsers such as Chrome, Safari, Firefox and Edge.
• We do not support Internet Explorer.

Customizing Our Products

You are free to customize our products for your project. To keep your changes safe during updates, we recommend a child theme or a code snippet plugin instead of editing theme or plugin files directly. Please check the documentation or contact us first, as there may be an easier way to do what you need.

What You May Not Do

• Use our products for any unlawful purpose.
• Resell, redistribute, rename, copy or share our products without written permission from OrdainIT.
• Remove or change copyright notices in our source files.
• Use our products under another name or brand as if they were your own.

If these terms are broken, OrdainIT may suspend your account and end your license.

Third-Party Content

Demo images and some fonts are for preview only and are not included in your license. If you want to use them, please get them from their original sources. Third-party plugins and libraries are covered by their own licenses, and our warranty applies only to our own products.

Support

Support is provided through our Support Tickets page, and we reply within 1 business day.

Support covers

• Problems installing OrdainIT themes and templates.
• Questions about product features and settings.
• Bugs in OrdainIT products.
• Compatibility problems caused by installing our products.

Support does not cover

• Custom code changes or new features.
• Problems caused by third-party plugins or products.
• Damage caused by hacking or malware.
• Problems caused by outdated PHP, MySQL or server software.
• Products bought from unauthorized sources.
• Cases where we cannot get the website URL or access needed to check the issue.

Need help beyond support? Our WordPress services cover setup, customization, speed, migration and maintenance.

Services

Each service page describes what is included. We confirm the timeline before work starts. Services do not include a theme license, so please share your purchase code with us.

Refunds

We offer a 7-day money-back guarantee. Please read our Refund Policy for details.

Changes to the OrdainIT Terms and Conditions

OrdainIT may change, update or discontinue any product at any time. We may also update these terms. The latest version is always on this page with its update date.

Frequently Asked Questions