OrdainIT Refund Policy

The OrdainIT refund policy is simple: we believe in our products and stand behind their quality. Still, a product may not work the same way for everyone. If you run into a problem we cannot solve, or the product does not work as described, you can ask for a full refund within 7 days of purchase.

OrdainIT Refund Policy: 7-Day Money-Back Guarantee

• You can request a full refund within 7 days of your purchase.
• We process approved refunds as quickly as possible.
• Before refunding, we may offer to fix the problem for you.
• Refunds are not available more than 7 days after purchase.

How to Request a Refund

Open a ticket on our Support Tickets page with your order number and a short explanation of the problem. We reply within 1 business day.

After a Refund

When you receive a refund, your license for that product ends. You agree to stop using the product and delete all copies of it.

When the OrdainIT Refund Policy Does Not Apply

• Requests made more than 7 days after purchase.
• Renewal payments. We send a reminder email 2 weeks before a renewal date, so you can cancel before the renewal is charged.
• Priority support purchases, because their benefits start immediately after purchase.
• Products bought on ThemeForest. These follow the Envato Market refund policy.

We may decline a refund request if we believe it is not made in good faith.

Frequently Asked Questions