OrdainIT Privacy Policy

This OrdainIT privacy policy explains what information OrdainIT collects when you visit ordainit.com, buy our products or services, or contact us, and how we use and protect it.

About This OrdainIT Privacy Policy

OrdainIT is a WordPress theme and website template studio based in Rangpur, Bangladesh. We sell WordPress themes, HTML, React, Next.js and Figma templates, and WordPress services through ordainit.com.

Contact: admin@ordainit.com · WhatsApp: +880 1516-170380 · Chartola More, Abhawa Office, Rangpur, Bangladesh

Information We Collect

• Account and order details: your name, email address, billing details and order history when you create an account or buy a product or service.
• Payment information: payments are processed by our payment providers, Paddle and Payoneer. We do not store your full card details on our website.
• Messages and support tickets: the information you send through our contact form, support ticket form or by email, including any files you upload.
• Newsletter: your email address if you subscribe to our newsletter.
• Affiliate program: the details you provide when you apply, and the referral data needed to track visits, sales and commissions.
• Usage data: basic technical information such as your IP address, browser and the pages you visit, which our website and plugins may record for security and performance.

How We Use Your Information

• To process orders, deliver downloads and provide the services you buy.
• To provide support, answer your questions and reply to your tickets.
• To send order emails, product updates and, if you subscribed, our newsletter.
• To run our affiliate program and pay commissions.
• To keep our website secure, prevent fraud and improve our products.

Cookies

We use cookies to keep you logged in, remember your cart and track affiliate referrals. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work without them.

Sharing Your Information

We do not sell your personal information. We share it only with services that help us run our business, such as our payment providers (Paddle and Payoneer), our email delivery service and our hosting provider, and only as needed to provide our products and services or when required by law.

Website Access for Support

If we need access to your website to help you, we will ask you securely by email. Please do not send passwords through our forms. We recommend sharing a staging site and creating a temporary user that you can delete after support is complete.

How Long We Keep Your Information

We keep order and account information for as long as your account is active and as needed for accounting, legal and support purposes. Messages and tickets are kept while they are needed to help you.

Your Rights

You can ask us to access, correct or delete your personal information, or to stop sending you marketing emails at any time. You can unsubscribe from our newsletter by contacting us. To make a request, email admin@ordainit.com.

Children’s Privacy

Our website and products are not intended for children under 13, and we do not knowingly collect their personal information.

Changes to This OrdainIT Privacy Policy

We may update this Privacy Policy from time to time. The latest version is always available on this page, with the date it was last updated.

Frequently Asked Questions