Theme Support (12 Months)

Documentation answers most questions, but sometimes you need a real person who knows the theme inside out. Theme Support gives you 12 months of direct help from the OrdainIT team that designed and coded your theme.

Ask questions about theme features, get help with settings and demo import, and get fixes for bugs you report.

What’s Included

• Answers to general and technical questions about your OrdainIT theme
• Help with reported theme bugs, including fixes
• Guidance on theme options, demo import and included plugins
• Ticket-based support with replies within 1 business day
• 12 months of coverage from the date of purchase

What’s Not Included

Custom design or development, third-party plugin issues and hosting problems are not covered and can be quoted separately.

Who It’s For

OrdainIT theme owners who want reliable help for a full year while they build and run their website.

What We Need From You

• Your theme purchase code
• A clear description or screenshot of the issue
• WordPress admin access, if we need to check a bug

How It Works

1. Step 1: Order and register your purchase code.
2. Step 2: Open a ticket whenever you need help.
3. Step 3: We reply within 1 business day.
4. Step 4: We answer your question or fix the reported bug.

What You Get

• Answers from the people who built the theme
• Bugs fixed instead of worked around
• Confidence while you build your website

Why Clients Trust OrdainIT

• Built by the theme authors. We designed and coded the themes we work on.
• Proven track record. Since 2021: 1,300+ sales and a 4.48/5 author rating on ThemeForest (25 ratings).
• Fixed scope, clear price. You know exactly what is included before you pay. No hidden costs.
• Fast communication. We reply to tickets within 1 business day and keep you updated.
• Secure checkout. Pay safely online and get started right away.

Ready to Get Started?

Click Purchase Service to order now. Not sure this is the right service for you? Contact us or message us on WhatsApp and we will recommend the best option. Custom requests get a free, no-obligation quote within 12 hours.

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