Support

OrdainIT Support Center

Knowledge Base

New to OrdainIT themes? Start here. Our documentation covers installation, demo import, theme settings and common questions.

View Docs

Help Desk

Already a customer? Open a support ticket with your purchase code and we will reply within 1 business day.

Submit a Ticket

Video Guides

Best for beginners. Watch step-by-step setup and customization videos on the OrdainIT YouTube channel.

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FAQ’s

Frequently
Asked Questions

Open a ticket on our Support Tickets page. Include your purchase code, a short description of the problem and screenshots if possible. This helps us solve it faster.

We reply to support tickets within 1 business day.

Questions about theme features, help with installation, demo import and theme settings, and fixes for bugs in our themes and templates.

Custom design or development, third-party plugins that are not bundled with the theme, and hosting or server problems. You can order these as a WordPress service.

Yes. Every OrdainIT WordPress theme includes free installation and demo setup with our Launch Assurance.

Yes. For quick questions, message us on WhatsApp: +880 1516-170380. For technical issues, a support ticket is the fastest way to get help.

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